The DH Accident and Emergency Department model: a national generic model used locally. - A. Fletcher; D. Halsall; S. Huxham; David J. Worthington (J. Oper. Res. Soc., 2007)

OR and the challenge to improve the NHS: modelling for insight and improvement in in-patient flows. - Nathan C. Proudlove; S. Black; A. Fletcher (J. Oper. Res. Soc., 2007)