Determining the impact of computer frustration on the mood of blind users browsing the web. - Jonathan Lazar; Jinjuan Feng; Aaron Allen (ASSETS, 2006)

What Frustrates Screen Reader Users on the Web: A Study of 100 Blind Users. - Jonathan Lazar; Aaron Allen; Jason Kleinman; Chris Malarkey (Int. J. Hum. Comput. Interact., 2007)