Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations. - Suraj Agrawal; Aashraya Sachdeva; Soumya Jain; Cijo George; Jithendra Vepa (INTERSPEECH, 2023)

CauSE: Causal Search Engine for Understanding Contact-Center Conversations. - Anup Pattnaik; Tanay Narshana; Aashraya Sachdeva; Cijo George; Jithendra Vepa (INTERSPEECH, 2023)

Tailored Real-Time Call Summarization System for Contact Centers. - Aashraya Sachdeva; Sai Nishanth Padala; Anup Pattnaik; Varun Nathan; Cijo George; Ayush Kumar; Jithendra Vepa (INTERSPEECH, 2023)

Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance. - Digvijay Ingle; Aashraya Sachdeva; Surya Prakash Sahu; Mayank Sati; Cijo George; Jithendra Vepa (EMNLP (Industry Track), 2024)