Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes. - Jacques Philippe Sauvé; Rodrigo Rebouças; Antão Moura; Claudio Bartolini; Abdel Boulmakoul; David Trastour (DSOM, 2006)

A Rule-Based Approach to Prioritization of IT Work Requests Maximizing Net Benefit to the Business. - Maher Rahmouni; Claudio Bartolini; Abdel Boulmakoul (RuleML, 2007)