Tracking How a Change in a Telecom Service Affects Its Customers Using Sentiment Analysis and Personality Insight. - Ammar Adl; Abdelsadeq Khamis Elfergany (Int. J. Serv. Sci. Manag. Eng. Technol., 2020)

Identification of Telecom Volatile Customers Using a Particle Swarm Optimized K-Means Clustering on Their Personality Traits Analysis. - Abdelsadeq Khamis Elfergany; Ammar Adl (Int. J. Serv. Sci. Manag. Eng. Technol., 2020)