Adaptive versus Proactive Behavior in Service Recovery: The Role of Self-Managing Teams. - Ad de Jong; Ko de Ruyter (Decis. Sci., 2004)

Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams. - Ad de Jong; Ko de Ruyter; Martin Wetzels (Manag. Sci., 2005)

Psychological safety and social support in groupware adoption: A multi-level assessment in education. - Jeroen J. L. Schepers; Ad de Jong; Martin Wetzels; Ko de Ruyter (Comput. Educ., 2008)

Measures of process harmonization. - Heidi L. Romero; Remco M. Dijkman; Paul W. P. J. Grefen; Arjan J. van Weele; Ad de Jong (Inf. Softw. Technol., 2015)

Properties that influence business process management maturity and its effect on organizational performance. - Remco M. Dijkman; Sander Vincent Lammers; Ad de Jong (Inf. Syst. Frontiers, 2016)