Defining Requirements for the Development of Useful and Usable Chatbots: An Analysis of Quality Attributes from Academy and Industry. - Malu Mafra; Kennedy Nunes; Adailton Castro; Adriana Lopes; Ana Carolina Oran; Geraldo Braz Júnior; João Almeida 003; Anselmo Cardoso de Paiva; Aristófanes C. Silva; Simara Rocha; Davi Viana; Aurea Melo; et al. (HCI (3), 2022)