Stemming the tide: laptop support without a mandate. - Adam Krob; Kris Koenig (SIGUCCS, 2005)

Finding a balance: centralized IT support for decentralized units and the liaison program at Tulane University. - Adam Krob (SIGUCCS, 2006)

Decentralized and centralized it support at Tulane University: a case study from a hybrid model. - Thomas A. Gerace; Raymond Jean; Adam Krob (SIGUCCS, 2007)