Disconfirming user expectations of the online service experience: inferred versus direct disconfirmation modeling. - Martin O'Neill; Christine Wright; Adrian Palmer (Internet Res., 2003)

The Influence of Buyers' Time Orientation on Online Shopping Behavior: A Typology. - Dong Ling Xu-Priour; Gérard Cliquet; Adrian Palmer (Int. J. Electron. Commer., 2017)