Determining Improvement Directions for Transactional and Relational Components of Websites. - Adriana Krawczyk; Eelko K. R. E. Huizingh; Tammo H. A. Bijmolt (Bled eConference, 2007)

Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet. - Tammo H. A. Bijmolt; Eelko K. R. E. Huizingh; Adriana Krawczyk (Internet Res., 2014)