The Transition of Sports Marketing from E-CRM to E-SRM. - Alireza Faed; Afsaneh Ashouri; Mehdi Faed (3PGCIC, 2010)

The Impact of Multichannel Customer Management on e-CRM. - Afsaneh Ashouri; Alireza Faed (EMS, 2010)

The Impact of Trust and Interactivity on Intensifying Customer Loyalty for CRM. - Alireza Faed; Afsaneh Ashouri; Chen Wu (KMIS, 2010)

The efficient bond among mobile commerce, CRM and E-loyalty to maximise the productivity of companies. - Alireza Faed; Afsaneh Ashouri; Chen Wu (ICIS, 2010)