Is ICT good for employees? An analysis of its effects on sales agents' perceptions of service cannibalization. - Estrella Díaz; David Martín-Consuegra; Águeda Esteban (Comput. Hum. Behav., 2015)

Sales agents vs the internet: Understanding service sabotage based on the conservation of resources theory. - Estrella Díaz; David Martín-Consuegra; Águeda Esteban (Internet Res., 2017)