Identifying and Responding to Customer Needs on Facebook Fan Pages. - Aikaterini Manthiou; Lanlung Chiang; Liang Rebecca Tang (Int. J. Technol. Hum. Interact., 2013)

Reason and reaction: the dual route of the decision-making process on Facebook fan pages. - Aikaterini Manthiou; Liang Rebecca Tang; Robert Bosselman (Electron. Mark., 2014)

Customer engagement and performance in social media: a managerial perspective. - Othman Boujena; Isabelle Ulrich; Aikaterini Manthiou; Bruno Godey (Electron. Mark., 2021)

Man vs machine: examining the three themes of service robotics in tourism and hospitality. - Aikaterini Manthiou; Phil Klaus; Volker G. Kuppelwieser; William Reeves (Electron. Mark., 2021)