Champagne Training on a Beer Budget. - Edmond P. Fitzgerald; Aileen Cater-Steel (Commun. ACM, 1995)

Quality assurance certification: adoption by Australian software developers and its association with capability maturity. - Aileen Cater-Steel; Edmond P. Fitzgerald (APSEC, 1997)

COTS Developers Lead Best Practice Adoption. - Aileen Cater-Steel (Australian Software Engineering Conference, 2000)

Resolving the Troubled IT-Business Relationship from a Cultural Perspective. - Sandra Cormack; Aileen Cater-Steel; Jeretta Horn Nord; G. Daryl Nord (ACIS, 2001)

Process Improvement in Four Small Software Companies. - Aileen Cater-Steel (Australian Software Engineering Conference, 2001)

Propeller Heads - Handle with Care: Improving the IT-Business Relationship through Cultural Awareness. - Sandra Cormack; Aileen Cater-Steel; Jeretta Horn Nord; G. Daryl Nord (Electron. J. Inf. Syst. Dev. Ctries., 2002)

Low-rigour, Rapid Software Process Assessments for Small Software Development Firms. - Aileen Cater-Steel (Australian Software Engineering Conference, 2004)

Steps to Internet Adoption Success: a study of four small regional organisations. - Aileen Cater-Steel; Shelly Grist (Australas. J. Inf. Syst., 2004)

Addressing the challenges of replications of surveys in software engineering research. - Aileen Cater-Steel; Mark Toleman; Terry Rout (ISESE, 2005)

Short and Long-term Impacts of SPI in Small Software Firms. - Aileen Cater-Steel; Mark Toleman (ACIS, 2006)

Transforming IT Service Management - the ITIL Impact. - Aileen Cater-Steel; Mark Toleman; Wui-Gee Tan (ACIS, 2006)

Factors Influencing the Decisions of SMEs to Purchase Software Package Upgrades. - Dave Roberts; Aileen Cater-Steel; Mark Toleman (ACIS, 2006)

Challenge of adopting multiple process improvement frameworks. - Aileen Cater-Steel; Wui-Gee Tan; Mark Toleman (ECIS, 2006)

Process improvement for small firms: An evaluation of the RAPID assessment-based method. - Aileen Cater-Steel; Mark A. Toleman; Terry Rout (Inf. Softw. Technol., 2006)

A Web Site Sophistication Model Based on Value-Added Technology Solutions and Services. - Mustafa Ally; Aileen Cater-Steel; Mark Toleman (ACIS, 2007)

SME Adoption of e-Commerce in the Central Okanagan Region of Canada. - Lynn Sparling; Mark Toleman; Aileen Cater-Steel (ACIS, 2007)

Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector. - Wui-Gee Tan; Aileen Cater-Steel; Mark Toleman; Rachel Seaniger (ACIS, 2007)

IT Service Management Improvement - Actor Network Perspective. - Aileen Cater-Steel; Neil McBride (ECIS, 2007)

The Role of Universities in IT Service Management Education. - Aileen Cater-Steel; Mark Toleman (PACIS, 2007)

Education for IT Service Management Standards. - Aileen Cater-Steel; Mark Toleman (Int. J. IT Stand. Stand. Res., 2007)

Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion. - Aileen Cater-Steel; Wui-Gee Tan; Mark Toleman (ACIS, 2009)

Important Themes in Postgraduate Research Supervision and Examination for Communities of Practice. - Judith Symonds; Aileen Cater-Steel (ACIS, 2009)

Do Rumours Contribute To Knowledge Management - And Will We Ever Know? - Martyn Brown; Aileen Cater-Steel (MCIS, 2009)

IT Service Departments Struggle to Adopt a Service-Oriented Philosophy. - Aileen Cater-Steel (Int. J. Inf. Syst. Serv. Sect., 2009)

From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management. - Aileen Cater-Steel (Inf. Syst. Manag., 2009)

Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. - Carol Pollard; Aileen Cater-Steel (Inf. Syst. Manag., 2009)

Implementing it Service Management: A Case Study Focussing on Critical Success Factors. - Wui-Gee Tan; Aileen Cater-Steel; Mark Toleman (J. Comput. Inf. Syst., 2009)

The Role of IT Service Management in Green IT. - Aileen Cater-Steel; Wui-Gee Tan (Australas. J. Inf. Syst., 2010)

IT Service Management: Towards a Contingency Theory of Performance Measurement. - Francis Gacenga; Aileen Cater-Steel; Wui-Gee Tan; Mark Toleman (ICIS, 2011)

Measuring E-Learning System Success (Research In Progress). - Ahmed Younis Alsabawy; Aileen Cater-Steel; Jeffrey Soar (PACIS, 2011)

IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience. - Aileen Cater-Steel; Rüdiger Zarnekow; Jochen Wulf (PACIS, 2011)

Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress). - Francis Gacenga; Aileen Cater-Steel (PACIS, 2011)

Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach. - Francis Gacenga; Aileen Cater-Steel; Wui-Gee Tan (PACIS, 2011)

A method for comparing traditional and component-based models in information systems re-engineering. - Raul Valverde; Mark Toleman; Aileen Cater-Steel (Inf. Syst. E Bus. Manag., 2011)

Identifying the Determinants of E-learning Service Delivery Quality. - Ahmed Younis Alsabawy; Aileen Cater-Steel; Jeffrey Soar (ACIS, 2012)

A model to select processes for IT service management improvement. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Wui-Gee Tan (ACIS, 2012)

Extending the IT service quality measurement framework through a systematic literature review. - Marion Lepmets; Aileen Cater-Steel; Francis Gacenga; Eric Ras (J. Serv. Sci. Res., 2012)

The CIO Role Expectations Instrument: Validation and Model Testing. - Moyassar Zuhair Al-Taie; Michael Lane 001; Aileen Cater-Steel (ACIS, 2013)

A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Wui-Gee Tan (DESRIST, 2013)

A Tool for IT Service Management Process Assessment for Process Improvement. - Anup Shrestha; Aileen Cater-Steel; Wui-Gee Tan; Mark Toleman; Terry Rout (PROFES, 2013)

Software-Mediated Process Assessment in IT Service Management. - Aileen Cater-Steel; Wui-Gee Tan; Mark A. Toleman; Terry Rout; Anup Shrestha (SPICE, 2013)

Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. - Marko Jäntti; Terry Rout; Lian Wen; Sanna Heikkinen; Aileen Cater-Steel (SPICE, 2013)

IT infrastructure services as a requirement for e-learning system success. - Ahmed Younis Alsabawy; Aileen Cater-Steel; Jeffrey Soar (Comput. Educ., 2013)

Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Wui-Gee Tan (DESRIST, 2014)

Software-Mediated Process Assessment for IT Service Capability Management. - Anup Shrestha; Aileen Cater-Steel; Wui-Gee Tan; Mark Toleman (ECIS, 2014)

A Cynefin Based Approach to Process Model Tailoring and Goal Alignment. - Marion Lepmets; Rory V. O'Connor; Aileen Cater-Steel; Antoni Lluís Mesquida; Tom McBride (QUATIC, 2014)

Towards Transparent and Efficient Process Assessments for IT Service Management. - Anup Shrestha; Aileen Cater-Steel; Mark A. Toleman; Terry Rout (SPICE, 2014)

The Relationship Between Organisational Strategic IT Vision and CIO Roles: One Size Does Not Fit All. - Moyassar Zuhair Al-Taie; Michael Lane 001; Aileen Cater-Steel (Australas. J. Inf. Syst., 2014)

IT Service Management: A Cross-national Study of ITIL Adoption. - Mauricio Marrone; Francis Gacenga; Aileen Cater-Steel; Lutz M. Kolbe (Commun. Assoc. Inf. Syst., 2014)

Measuring IT service quality: evaluation of IT service quality measurement framework in industry. - Aileen Cater-Steel; Marion Lepmets (J. Serv. Sci. Res., 2014)

Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman (ACIS, 2015)

Evaluation of Software Mediated Process Assessments for IT Service Management. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Terry Rout (SPICE, 2015)

Do they read your research? An investigation of practitioners' use of IT outsourcing and cloud sourcing research. - Mohammad Mehdi Rajaeian; Aileen Cater-Steel; Michael Lane 001 (ACIS, 2016)

The Issue of Reliability in Software Mediated Process Assessments. - Anup Shrestha; Aileen Cater-Steel; Mark A. Toleman; Terry Rout; Suren Behari (SPICE, 2016)

Determinants of perceived usefulness of e-learning systems. - Ahmed Younis Alsabawy; Aileen Cater-Steel; Jeffrey Soar (Comput. Hum. Behav., 2016)

IT outsourcing decision factors in research and practice: a case study. - Mohammad Mehdi Rajaeian; Aileen Cater-Steel; Michael Lane 001 (CoRR, 2016)

Decision support systems for IT service management. - Aileen Cater-Steel; Raul Valverde; Anup Shrestha; Mark Toleman (Int. J. Inf. Decis. Sci., 2016)

Innovative decision support for IT service management. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman (J. Decis. Syst., 2016)

Failed IT projects: is poor IT governance to blame? - Mehdi Asgarkhani; Aileen Cater-Steel; Mark Toleman; Mustafa A. Ally (ACIS, 2017)

The perceived public value of social media in Queensland local Councils. - Ahmed Attiya; Aileen Cater-Steel; Jeffrey Soar; Shahab Abdulla (ACIS, 2017)

The Role of National Culture in the Strategic Use of and Investment in ICT: A Comparative Study of Japanese and Australian Organisations. - Craig Baty; Michael Lane 001; Aileen Cater-Steel; Mustafa A. Ally (ACIS, 2017)

An Analysis of Design Science Research Adoption in Doctoral Projects in Australia. - Aileen Cater-Steel; Mark Toleman; Mohammad Mehdi Rajaeian (ACIS, 2017)

The phenomenon of P3 community for IT support: a crowd-support case study. - Aileen Cater-Steel; Mohammad Mehdi Rajaeian; Mark Toleman; Duncan Troup (CONF-IRM, 2017)

The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Terry Rout (SPICE, 2017)

A systematic literature review and critical assessment of model-driven decision support for IT outsourcing. - Mohammad Mehdi Rajaeian; Aileen Cater-Steel; Michael Lane 001 (Decis. Support Syst., 2017)

IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model. - Muralidharan Ramakrishnan; Anup Shrestha; Aileen Cater-Steel; Jeffrey Soar (ACIS, 2018)

An Empirical Assessment of the CIO Role Expectations Instrument Using PLS Path Modelling. - Moyassar Zuhair Al-Taie; Michael Lane 001; Aileen Cater-Steel (Commun. Assoc. Inf. Syst., 2018)

Benefits and relevance of International Standards in a design science research project for process assessments. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Terry Rout (Comput. Stand. Interfaces, 2018)

Design Science Research in Doctoral Projects: An Analysis of Australian Theses. - Aileen Cater-Steel; Mark Toleman; Mohammad Mehdi Rajaeian (J. Assoc. Inf. Syst., 2019)

Effective organisational change to achieve successful ITIL implementation. - Malcolm Blumberg; Aileen Cater-Steel; Mohammad Mehdi Rajaeian; Jeffrey Soar (J. Enterp. Inf. Manag., 2019)

Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia. - Ransford Mensah; Aileen Cater-Steel; Mark Toleman (ACIS, 2020)

A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia. - Ransford Mensah; Aileen Cater-Steel; Mark Toleman (PACIS, 2020)

Development and evaluation of a software-mediated process assessment method for IT service management. - Anup Shrestha; Aileen Cater-Steel; Mark Toleman; Suren Behari; Mohammad Mehdi Rajaeian (Inf. Manag., 2020)

Factors affecting e-government adoption in Liberia: A practitioner perspective. - Ransford Mensah; Aileen Cater-Steel; Mark Toleman (Electron. J. Inf. Syst. Dev. Ctries., 2021)

An Empirical Assessment of the Relationship Between Information Intensity and IT Leaders' Role and Structural Power. - Moyassar Zuhair Al-Taie; Mohamed Abdalla Nour; Aileen Cater-Steel (J. Glob. Inf. Manag., 2021)