I'm a believer! Believability of social media marketing. - Rory Mulcahy; Aimee Riedel; Amanda Beatson; Byron W. Keating; Shane Mathews (Int. J. Inf. Manag., 2024)

Designing AI to elicit positive word-of-mouth in service recovery: The role of stress, anthropomorphism, and personal resources. - Byron W. Keating; Rory Mulcahy; Aimee Riedel; Amanda Beatson; Kate Letheren (Int. J. Inf. Manag., 2025)

Engaging bystanders in response to online trolling customer misbehavior through service organization response strategies. - Aimee Riedel; Rory Mulcahy; Amanda Beatson; Byron W. Keating (Int. J. Inf. Manag., 2025)

Push notifications and news snacking: The impact of mobile news alert framing on reader engagement. - Renee Barnes; Rory Mulcahy; Aimee Riedel (New Media Soc., 2025)