How Digital Word-of-Mouth Affects Consumer Decision Making: Evidence from Doctor Appointment Booking. - Aishwarya Deep Shukla; Guodong Gordon Gao; Ritu Agarwal (Manag. Sci., 2021)

Catch Me If You Can: Identifying Fraudulent Physician Reviews with Large Language Models Using Generative Pre-Trained Transformers. - Aishwarya Deep Shukla; Laksh Agarwal; Jie-Mein Goh; Guodong Gordon Gao; Ritu Agarwal (CoRR, 2023)

Effects of Nudging and Privacy Control on Online Physician Reviews: Evidence from a Field Experiment. - Aishwarya Deep Shukla; Jie Mein (JM) Goh; Tianshu Sun; Guodong Gordon Gao; Ritu Agarwal (J. Manag. Inf. Syst., 2025)