Knowledge-Based Issues for Aid Agencies in Crisis Scenarios: Evolving from Impediments to Trust. - Rajeev K. Bali; Russell Mann; Vikraman Baskaran; Aapo Immonen; Raouf N. Gorgui-Naguib; Alan C. Richards; John Puentes; Brian Lehaney; Ian M. Marshall; Nilmini Wickramasinghe (Int. J. Inf. Syst. Crisis Response Manag., 2011)