Uses of CONFER at Wayne State University (abstract only). - Alan McCord (CHI (2), 1981)

Establishing a network control center. - Alan McCord; Catherine Cooper-Weidner (SIGUCCS, 1985)

Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling. - Noah Gans; Haipeng Shen; Yong-Pin Zhou; Nikolay Korolev; Alan McCord; Herbert Ristock (Manuf. Serv. Oper. Manag., 2015)