Knowledge-Based Systems in Retail Banking: A Survey of Current Practice. - Yuan Pu Shao; Alan Wilson 002; Charles Oppenheim (Intell. Syst. Account. Finance Manag., 1997)

Evolving the online customer experience ... is there a role for online customer support? - Graeme McLean; Alan Wilson 002 (Comput. Hum. Behav., 2016)

Shopping in the digital world: Examining customer engagement through augmented reality mobile applications. - Graeme McLean; Alan Wilson 002 (Comput. Hum. Behav., 2019)