Hierarchically Structured Recommender System for Improving NPS of a Company. - Jieyan Kuang; Albert Daniel; Jill Johnston; Zbigniew W. Ras (RSCTC, 2014)

Personalized Meta-Action Mining for NPS Improvement. - Jieyan Kuang; Zbigniew W. Ras; Albert Daniel (ISMIS, 2015)

Hierarchical Agglomerative Method for Improving NPS. - Jieyan Kuang; Zbigniew W. Ras; Albert Daniel (PReMI, 2015)