Mental models and the evaluation of user interfaces: a case-study of a library system. - Jeroen M. van der Velden; Albert G. Arnold (Informatics and Psychology Workshop, 1989)

Interface evaluation from users' point of view: three complementary measures. - Edo M. Houwing; Marion Wiethoff; Albert G. Arnold (INTERCHI Adjunct Proceedings, 1993)

Usability Evaluation From Users' Point of View: Three Complementary Measures. - Edo M. Houwing; Marion Wiethoff; Albert G. Arnold (HCI (1), 1993)

Mobile Multimedia Communication: A Task- and User-Centered Approach to Future Systems Development. - F. W. G. van den Anker; Albert G. Arnold (HCI (2), 1997)

Evaluation methodology telematics systems: quality for users and context, a CHI 97 special interest group. - Albert G. Arnold; Fred W. G. van den Anker (ACM SIGCHI Bull., 1997)

Mental effort and evaluation of user-interfaces: a questionnaire approach. - Albert G. Arnold (HCI (1), 1999)

Broad spectrum approach and information society for all. - Albert G. Arnold; Liesbeth J. Vink (HCI (2), 1999)

Designing multimedia for human needs and capabilities. - Herre van Oostendorp; Jennifer Preece; Albert G. Arnold (Interact. Comput., 1999)

Accessibility of government services - A macroeconomics perspective. - Albert G. Arnold; David Beentjes (HCI, 2001)