Qualidade Websites Bancários Um Estudo de Caso. - Alberto Sampaio Lima; José Bezerra da Silva Filho; Arnaldo Dias Belchior (SBQS, 2003)

A business-driven IT services improvement model. - Alberto Sampaio Lima; José Neuman de Souza; Arthur de Castro Callado; J. Augusto Oliveira; Jacques Philippe Sauvé; Antão Moura (Integrated Network Management, 2011)

Capturing the Quality and Business Value of IT Services Using a Business-Driven Model. - Alberto Sampaio Lima; Jacques Philippe Sauvé; José Neuman de Souza (IEEE Trans. Netw. Serv. Manag., 2012)

Using innovative pedagogical practices in disciplines of engineering and computing graduation in Brazil. - Alberto Sampaio Lima; Wagner Bandeira Andriola (EDUCON, 2013)

Towards value-based information security management monitoring. - Alberto Sampaio Lima; José Neuman de Souza; E. C. Branco; Maristella Ribas (IM, 2013)

A system dynamics model to support strategic decision making on IT outsourcing: A case study at a state revenue agency in Brazil. - Tárcio R. Bezerra; Antão Moura; Alberto Sampaio Lima (NOMS, 2014)

Assessing cloud computing SaaS adoption for enterprise applications using a Petri net MCDM framework. - Maristella Ribas; Alberto Sampaio Lima; José Neuman de Souza; Antão Moura; Flávio R. C. Sousa; Germano Fenner (NOMS, 2014)

Análise do Nível de Maturidade de Escritórios de Projetos de TI através do método PMO Maturity Cube. - Bruno H. C. de Noronha; Germano Fenner; Alberto Sampaio Lima (SBSI, 2014)

A mixed pedagogical method to improve teaching and learning in Brazilian computing area undergraduate courses. - Alberto Sampaio Lima; Wagner Bandeira Andriola; José Neuman de Souza; Thomaz E. V. da Silva; Zarathon L. Viana (FIE, 2015)

A system dynamics model for managing service desk capacity. - Germano Fenner; Alberto Sampaio Lima; José Neuman de Souza; Antão Moura; Rossana M. de Castro Andrade (IM, 2015)

Modeling the use of spot instances for cost reduction in cloud computing adoption using a Petri net framework. - Maristella Ribas; C. G. Furtado; Giovanni Cordeiro Barroso; Alberto Sampaio Lima; José Neuman de Souza; Antão Moura (IM, 2015)

Improving group decision-making in IT service management by the use of a consensus-based MCDM method. - Igor P. da Silva; Alberto Sampaio Lima; José Neuman de Souza; Flávio R. C. Sousa; Lincoln S. Rocha; Thomaz E. V. da Silva (LANOMS, 2015)

A Petri net-based decision-making framework for assessing cloud services adoption: The use of spot instances for cost reduction. - Maristella Ribas; C. G. Furtado; José Neuman de Souza; Giovanni Cordeiro Barroso; Antão Moura; Alberto Sampaio Lima; Flávio R. C. Sousa (J. Netw. Comput. Appl., 2015)

A Consensus-Based Multicriteria Group Decision Model for Information Technology Management Committees. - Alberto Sampaio Lima; José Neuman de Souza; José Antão Beltrão Moura; Igor P. da Silva (IEEE Trans. Engineering Management, 2018)

Business-Driven Support for Infrastructure as a Service Capacity Management Through System Dynamics Simulations. - Germano Fenner; Alberto Sampaio Lima; José Neuman de Souza; José Antão Beltrão Moura; Tárcio R. Bezerra (IEEE Trans. Netw. Serv. Manag., 2021)

An Architecture for Predictive Resource Allocation in Cloud Capacity Management Using Neural Networks. - Janete Amaral; Alberto Sampaio Lima; José Neuman de Souza; José Antão Beltrão Moura (DASC/PiCom/CBDCom/CyberSciTech, 2023)

Decision-Making Support in IT Services Sourcing Management Through a System Dynamics Model. - Tárcio R. Bezerra; J. Antão B. Moura; Alberto Sampaio Lima; José Neuman de Souza (IEEE Trans. Netw. Serv. Manag., 2024)