Feature Interaction Problem in Computer-Telephony Integration Systems. - Nikolay A. Anisimov; Alec Miloslavski; Gregory Pogosyants (FIW, 1998)

An approach to design distributed CTI applications using Petri nets: an example of a call center. - Nikolay A. Anisimov; Konstantin Kishinski; Alec Miloslavski (SMC, 1998)

Formal Model, Language and Tools for Design Agent's Scenarios in Call Center Systems. - Nikolay A. Anisimov; Konstantin Kishinski; Alec Miloslavski (HICSS, 1999)

Third-Party Call Control in H.323 Networks - A Case Study. - Alec Miloslavski; V. Antonov; L. Yegoshin; S. Shkrabov; J. Boyle; Gregory Pogosyants; Nikolay A. Anisimov (ICN (2), 2001)