The Construction-Integration framework: a means to diminish bias in LSA-based call routing. - Guillermo Jorge-Botana; Ricardo Olmos; Alejandro Barroso (Int. J. Speech Technol., 2012)

Call Routing Based on a Combination of the Construction-Integration Model and Latent Semantic Analysis: A Full System. - Guillermo Jorge-Botana; Ricardo Olmos; Alejandro Barroso (Informatica (Slovenia), 2015)