Moving Forward the Limits for Service Operations Optimization. - Vittorio Cesarotti; C. Spada; Alessio Giuiusa; S. Biagiotti (ICSS, 2010)

Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon. - Vittorio Cesarotti; Alessio Giuiusa; Stephen K. Kwan; Vito Introna; Jim Spohrer (Int. J. Serv. Sci. Manag. Eng. Technol., 2014)