Polling models with multi-phase gated service. - Robert D. van der Mei; Alex Roubos (Ann. Oper. Res., 2012)

Service-Level Variability of Inbound Call Centers. - Alex Roubos; Ger Koole; Raik Stolletz (Manuf. Serv. Oper. Manag., 2012)

On multiple priority multi-server queues with impatience. - Oualid Jouini; Alex Roubos (J. Oper. Res. Soc., 2014)