Dynamic management of Internet telephony servers: a case study based on JavaBeans and JDMK. - Alexander Keller 002; Helmut Reiser (EDOC, 1999)

Classification and Computation of Dependencies for Distributed Management. - Alexander Keller 002; Uri Blumenthal; Gautam Kar (ISCC, 2000)

Managing application services over service provider networks: architecture and dependency analysis. - Gautam Kar; Alexander Keller 002; Seraphin B. Calo (NOMS, 2000)

Dynamic Dependencies in Application Service Management. - Alexander Keller 002; Gautam Kar (PDPTA, 2000)

Towards a CIM Schema for RunTime Application Management. - Alexander Keller 002; Heather Kreger; Karl Schopmeyer (DSOM, 2001)

XML-based monitoring of services and dependencies. - Christian Ensel; Alexander Keller 002 (GLOBECOM, 2001)

Determining service dependencies in distributed systems. - Alexander Keller 002; Gautam Kar (ICC, 2001)

An Active Approach to Characterizing Dynamic Dependencies for Problem Determination in a Distributed Environment. - Aaron B. Brown; Gautam Kar; Alexander Keller 002 (Integrated Network Management, 2001)

Managing Application Service Dependencies with XML and the Resource Description Framework. - Christian Ensel; Alexander Keller 002 (Integrated Network Management, 2001)

An Architecture for Managing Application Services over Global Networks. - Gautam Kar; Alexander Keller 002 (INFOCOM, 2001)

Measuring Application Response Times with the CIM Metrics Model. - Alexander Keller 002; Andreas Köppel; Karl Schopmeyer (DSOM, 2002)

Defining and Monitoring Service-Level Agreements for Dynamic e-Business. - Alexander Keller 002; Heiko Ludwig (LISA, 2002)

Managing dynamic services: a contract based approach to a conceptual architecture. - Alexander Keller 002; Gautam Kar; Heiko Ludwig; Asit Dan; Joseph L. Hellerstein (NOMS, 2002)

A Service Level Agreement Language for Dynamic Electronic Services. - Heiko Ludwig; Alexander Keller 002; Asit Dan; Richard P. King (WECWIS, 2002)

An Approach for Managing Service Dependencies with XML and the Resource Description Framework. - Christian Ensel; Alexander Keller 002 (J. Netw. Syst. Manag., 2002)

SLA-driven Management of Distributed Systems Using the Common Information Model. - Markus Debusmann; Alexander Keller 002 (Integrated Network Management, 2003)

Generic On-Line Discovery of Quantitative Models for Service Level Management. - Yixin Diao; Frank Eskesen; Steve Froehlich; Joseph L. Hellerstein; Alexander Keller 002; Lisa Spainhower; Maheswaran Surendra (Integrated Network Management, 2003)

A Service Level Agreement Language for Dynamic Electronic Services. - Heiko Ludwig; Alexander Keller 002; Asit Dan; Richard P. King; Richard Franck (Electron. Commer. Res., 2003)

The WSLA Framework: Specifying and Monitoring Service Level Agreements for Web Services. - Alexander Keller 002; Heiko Ludwig (J. Netw. Syst. Manag., 2003)

The CHAMPS system: change management with planning and scheduling. - Alexander Keller 002; Joseph L. Hellerstein; Joel L. Wolf; Kun-Lung Wu; Vijaya Krishnan (NOMS (1), 2004)

Web services on demand: WSLA-driven automated management. - Asit Dan; Doug Davis; Robert D. Kearney; Alexander Keller 002; Richard P. King; Dietmar Kuebler; Heiko Ludwig; Mike Polan; Mike Spreitzer; Alaa Youssef (IBM Syst. J., 2004)

Policy-basiertes Management: State-of-the-Art und zukünftige Fragestellungen. - Alexander Keller 002; Heiko Ludwig (Prax. Inf.verarb. Kommun., 2004)

Service level management: A dynamic discovery and optimization approach. - Yixin Diao; Frank Eskesen; Steve Froehlich; Joseph L. Hellerstein; Alexander Keller 002; Lisa Spainhower; Maheswaran Surendra (IEEE Trans. Netw. Serv. Manag., 2004)

The CIM Metrics Model: Introducing flexible data collection and aggregation for performance management in CIM. - Alexander Keller 002; Oliver Benke; Markus Debusmann; Andreas Köppel; Heather Kreger; Andreas Maier 005; Karl Schopmeyer (IEEE Trans. Netw. Serv. Manag., 2004)

Generic On-Line Discovery of Quantitative Models. - Alexander Keller 002; Yixin Diao; Frank Eskesen; Steve Froehlich; Joseph L. Hellerstein; Maheswaran Surendra; Lisa Spainhower (IEEE Trans. Netw. Serv. Manag., 2004)

A model of configuration complexity and its application to a change management system. - Aaron B. Brown; Alexander Keller 002; Joseph L. Hellerstein (Integrated Network Management, 2005)

Self-Managing Systems and Networks. - Alexander Keller 002; Marcus Brunner (J. Netw. Syst. Manag., 2005)

Quantifying the Complexity of IT Service Management Processes. - Yixin Diao; Alexander Keller 002 (DSOM, 2006)

A Best Practice Approach for Automating IT Management Processes. - Aaron B. Brown; Alexander Keller 002 (NOMS, 2006)

Business processes for Web Services: Principles and applications. - Rania Khalaf; Alexander Keller 002; Frank Leymann (IBM Syst. J., 2006)

Predicting Labor Cost through IT Management Complexity Metrics. - Yixin Diao; Alexander Keller 002; Sujay S. Parekh; Vladislav V. Marinov (Integrated Network Management, 2007)

A Configuration Complexity Model and Its Application to a Change Management System. - Alexander Keller 002; Aaron B. Brown; Joseph L. Hellerstein (IEEE Trans. Netw. Serv. Manag., 2007)

rSLA: Monitoring SLAs in Dynamic Service Environments. - Heiko Ludwig; Katerina Stamou; Mohamed Mohamed 001; NagaPramod Mandagere; Bryan Langston; Gabriel Alatorre; Hiroaki Nakamura; Obinna Anya; Alexander Keller 002 (ICSOC, 2015)

Domain-Independent Monitoring and Visualization of SLA Metrics in Multi-provider Environments - (Short Paper). - Robert Engel; Bryant Chen; Shashank Rajamoni; Heiko Ludwig; Alexander Keller 002; Mohamed Mohamed 001; Samir Tata (OTM Conferences (1), 2017)

Challenges and Directions in Service Management Automation. - Alexander Keller 002 (J. Netw. Syst. Manag., 2017)

ysla: Reusable and Configurable SLAs for Large-Scale SLA Management. - Robert Engel; Shashank Rajamoni; Bryant Chen; Heiko Ludwig; Alexander Keller 002 (CIC, 2018)

Cross-Client SLA Management with the ysla Language and Engine. - Shashank Rajamoni; Robert Engel; Bryant Chen; Heiko Ludwig; Alexander Keller 002 (ICSOC Workshops, 2018)