Real-time automatic insertion of accents in French text. - Michel Simard; Alexandre Deslauriers (Nat. Lang. Eng., 2001)

Customer relations management: call center operations: modelling and simulation of a telephone call center. - Juta Pichitlamken; Alexandre Deslauriers; Pierre L'Ecuyer; Athanassios N. Avramidis (WSC, 2003)

Modeling Daily Arrivals to a Telephone Call Center. - Athanassios N. Avramidis; Alexandre Deslauriers; Pierre L'Ecuyer (Manag. Sci., 2004)

Markov chain models of a telephone call center with call blending. - Alexandre Deslauriers; Pierre L'Ecuyer; Juta Pichitlamken; Armann Ingolfsson; Athanassios N. Avramidis (Comput. Oper. Res., 2007)