Assessment of Quality of Service at the Main Laboratory of the LAB Aimed at Satisfying Internal Customer Needs. - Sambil Charles Mukwakungu; Eric M. Bakama; Alice Kabamba Lumbwe; Magaly Madeleine Bolipombo; Dorcas Niati; Kidoge Ibrahimu; Jonathan Eljadael Kasongo; Charles Mbohwa (IEEM, 2018)

The Relationship Between the Implementation of Quality Management Practices and Service Quality in the South African Financial Service Industry. - Kuthula Ntanzi; Alice Kabamba Lumbwe; Sambil Charles Mukwakungu; Nita Sukdeo (IEEM, 2020)

Laboratory Errors and Their Effects on Quality Management. - Mudimeli Farisani; Sambil Charles Mukwakungu; Alice Kabamba Lumbwe; Nita Sukdeo (IEEM, 2022)

Factors Affecting Six Sigma Green Belt Deployment - Case of Company A. - Vela Mazula; Alice Kabamba Lumbwe; Sambil Charles Mukwakungu; Nita Sukdeo (IEEM, 2022)