The Impact Of Electronic Commerce On Buyer-Seller Relationships . - Charles Steinfield; Robert E. Kraut; Alice Plummer (J. Comput. Mediat. Commun., 1995)

Talk, Trust and Telecommunications: Alternative Mechanisms for Coordinating Commercial Transactions. - Brian S. Butler; Alice Plummer; Anne Hoag; Robert E. Kraut; Charles Steinfield (ICIS, 1996)