Opportunities for improving eGovernment: using language technology in workflow management. - Ola Knutsson; Eriks Sneiders; Alyaa Alfalahi (ICEGOV, 2012)

Exploring the Traits of Manual E-Mail Categorization Text Patterns. - Eriks Sneiders; Gunnar Eriksson; Alyaa Alfalahi (PolTAL, 2014)

Expanding a dictionary of marker words for uncertainty and negation using distributional semantics. - Alyaa Alfalahi; Maria Skeppstedt; Rickard Ahlbom; Roza Baskalayci; Aron Henriksson; Lars Asker; Carita Paradis; Andreas Kerren (Louhi@EMNLP, 2015)

Shadow Answers as an Intermediary in Email Answer Retrieval. - Alyaa Alfalahi; Gunnar Eriksson; Eriks Sneiders (CLEF, 2015)

Email Answering by Matching Question and Context-Specific Text Patterns: Performance and Error Analysis. - Eriks Sneiders; Jonas Sjöbergh; Alyaa Alfalahi (WorldCIST (1), 2016)

Automated email answering by text-pattern matching: Performance and error analysis. - Eriks Sneiders; Jonas Sjöbergh; Alyaa Alfalahi (Expert Syst. J. Knowl. Eng., 2018)