Self-service technology and the moderating effects of consumer characteristics. - Amanda Beatson (Int. J. Serv. Technol. Manag., 2010)

Stereotypes of Taiwanese salespeople at the service interface. - Nick Lee; Amanda Beatson; Yuh-Jiin Lin (Int. J. Serv. Technol. Manag., 2010)

I'm a believer! Believability of social media marketing. - Rory Mulcahy; Aimee Riedel; Amanda Beatson; Byron W. Keating; Shane Mathews (Int. J. Inf. Manag., 2024)

Designing AI to elicit positive word-of-mouth in service recovery: The role of stress, anthropomorphism, and personal resources. - Byron W. Keating; Rory Mulcahy; Aimee Riedel; Amanda Beatson; Kate Letheren (Int. J. Inf. Manag., 2025)

Engaging bystanders in response to online trolling customer misbehavior through service organization response strategies. - Aimee Riedel; Rory Mulcahy; Amanda Beatson; Byron W. Keating (Int. J. Inf. Manag., 2025)