Utilizing Customer Feedback for Business Process Performance Analysis. - Amina Mustansir; Khurram Shahzad 002; Syed Irtaza Muzaffar; Muhammad Kamran Malik (BIR, 2018)

Mapping textual feedback to process model elements. - Sanam Ahmad; Amina Mustansir (ASE Workshops, 2020)

AutoEPRS-20: extracting business process redesign suggestions from natural language text. - Amina Mustansir; Khurram Shahzad 002; Muhammad Kamran Malik (ASE Workshops, 2020)

Sentiment Analysis of User Feedback on Business Processes. - Amina Mustansir; Khurram Shahzad 002; Muhammad Kamran Malik (ASE Workshops, 2021)

Towards automatic business process redesign: an NLP based approach to extract redesign suggestions. - Amina Mustansir; Khurram Shahzad 002; Muhammad Kamran Malik (Autom. Softw. Eng., 2022)