Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers. - Mamoun N. Akroush; Amjad A. Abu-ElSamen; Motteh S. Al-Shibly; Fayez M. Al-Khawaldeh (Int. J. Mob. Commun., 2010)

Path analysis of the consequences of customer service skills: an exploratory study in Jordan. - Amjad A. Abu-ElSamen; Mamoun N. Akroush (Int. J. Serv. Stand., 2011)

An empirical model of customer service quality and customer loyalty in an international electronics company. - Amjad A. Abu-ElSamen; Mamoun N. Akroush; Ameen L. Al-Sayed; Hasan J. Hasan (Int. J. Electron. Bus., 2012)

An empirical model of mobile shopping attitudes and intentions in an emerging market. - Mamoun N. Akroush; Bushra K. Mahadin; Amjad A. Abu-ElSamen; Amer Shoter (Int. J. Web Based Communities, 2020)