Internet service performance failure detection. - Amy R. Ward; Peter W. Glynn; Kathy J. Richardson (SIGMETRICS Perform. Evaluation Rev., 1998)

Critical Thresholds for Dynamic Routing in Queueing Networks. - Yih-Choung Teh; Amy R. Ward (Queueing Syst. Theory Appl., 2002)

A Diffusion Approximation for a Markovian Queue with Reneging. - Amy R. Ward; Peter W. Glynn (Queueing Syst. Theory Appl., 2003)

Properties of the Reflected Ornstein-Uhlenbeck Process. - Amy R. Ward; Peter W. Glynn (Queueing Syst. Theory Appl., 2003)

A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging. - Amy R. Ward; Peter W. Glynn (Queueing Syst. Theory Appl., 2005)

Optimal Control of a High-Volume Assemble-to-Order System. - Erica L. Plambeck; Amy R. Ward (Math. Oper. Res., 2006)

Note: A Separation Principle for a Class of Assemble-to-Order Systems with Expediting. - Erica L. Plambeck; Amy R. Ward (Oper. Res., 2007)

Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic. - Josh E. Reed; Amy R. Ward (Math. Oper. Res., 2008)

Asymptotically Optimal Admission Control of a Queue with Impatient Customers. - Amy R. Ward; Sunil Kumar (Math. Oper. Res., 2008)

Optimal control of a high-volume assemble-to-order system with maximum leadtime quotation and expediting. - Erica L. Plambeck; Amy R. Ward (Queueing Syst. Theory Appl., 2008)

A Network Design Problem. - Anton J. Kleywegt; Jinpyo Lee; Amy R. Ward (Models and Algorithms for Optimization in Logistics, 2009)

Managing Service Systems with an Offline Waiting Option and Customer Abandonment. - Vasiliki Kostami; Amy R. Ward (Manuf. Serv. Oper. Manag., 2009)

Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems. - Mor Armony; Amy R. Ward (Oper. Res., 2010)

Admission control for a multi-server queue with abandonment. - Yasar Levent Koçaga; Amy R. Ward (Queueing Syst. Theory Appl., 2010)

The A(i)/GI/l Queue: A new model of transitory queueing. - Harsha Honnappa; Rahul Jain 002; Amy R. Ward (Allerton Conference, 2012)

A new transitory queueing model and its process limits. - Harsha Honnappa; Rahul Jain 002; Amy R. Ward (VALUETOOLS, 2012)

Δ(i)/GI/1: A New Queueing Model For Transitory Queueing Systems - Harsha Honnappa; Rahul Jain 002; Amy R. Ward (CoRR, 2012)

Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers. - Amy R. Ward; Mor Armony (Oper. Res., 2013)

On the Generalized Drift Skorokhod Problem in One Dimension. - Josh Reed; Amy R. Ward; Dongyuan Zhan (J. Appl. Probab., 2013)

Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy. - Samim Ghamami; Amy R. Ward (Math. Oper. Res., 2013)

Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes. - Jeunghyun Kim; Amy R. Ward (Queueing Syst. Theory Appl., 2013)

Mean field limits by population acceleration. - Harsha Honnappa; Rahul Jain 002; Amy R. Ward (CDC, 2014)

On Transitory Queueing. - Harsha Honnappa; Rahul Jain 002; Amy R. Ward (CoRR, 2014)

Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers. - Dongyuan Zhan; Amy R. Ward (Manuf. Serv. Oper. Manag., 2014)

Optimal pricing and capacity sizing for the GI/GI/1 queue. - Chihoon Lee; Amy R. Ward (Oper. Res. Lett., 2014)

A queueing model with independent arrivals, and its fluid and diffusion limits. - Harsha Honnappa; Rahul Jain 002; Amy R. Ward (Queueing Syst. Theory Appl., 2015)

Routing and Staffing When Servers Are Strategic. - Ragavendran Gopalakrishnan; Sherwin Doroudi; Amy R. Ward; Adam Wierman (Oper. Res., 2016)

Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems. - Jeunghyun Kim; Ramandeep S. Randhawa; Amy R. Ward (Manuf. Serv. Oper. Manag., 2018)

The M/M/1+M queue with a utility-maximizing server. - Dongyuan Zhan; Amy R. Ward (Oper. Res. Lett., 2018)

Special issue: In honour of Ward Whitt reaching 75. - Amy R. Ward; Guodong Pang (Queueing Syst. Theory Appl., 2018)

Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems. - Dongyuan Zhan; Amy R. Ward (Oper. Res., 2019)

On the Control of Fork-Join Networks. - Erhun Özkan; Amy R. Ward (Math. Oper. Res., 2019)

Data-Driven Market-Making via Model-Free Learning. - Yueyang Zhong; YeeMan Bergstrom; Amy R. Ward (IJCAI, 2020)

Predicting product return volume using machine learning methods. - Hailong Cui; Sampath Rajagopalan; Amy R. Ward (Eur. J. Oper. Res., 2020)

Stationary distribution convergence of the offered waiting processes for GI/GI/1+GI queues in heavy traffic. - Chihoon Lee; Amy R. Ward; Heng-Qing Ye (Queueing Syst. Theory Appl., 2020)

Matching Impatient and Heterogeneous Demand and Supply. - Angelos Aveklouris; Levi DeValve; Amy R. Ward; Xiaofan Wu (CoRR, 2021)

Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns. - Hailong Cui; Sampath Rajagopalan; Amy R. Ward (Manuf. Serv. Oper. Manag., 2021)

Editorial. - Amy R. Ward (Oper. Res. Lett., 2021)

Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling. - Chihoon Lee; Amy R. Ward; Heng-Qing Ye (Queueing Syst. Theory Appl., 2021)

Routing for Fairness and Efficiency in a Queueing Model with Reentry and Continuous Customer Classes. - Zhiqiang Zhang; Pengyi Shi; Amy R. Ward (ACC, 2022)

Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling. - Amber L. Puha; Amy R. Ward (Math. Oper. Res., 2022)

Asymptotically optimal idling in the GI/GI/N+GI queue. - Yueyang Zhong; Amy R. Ward; Amber L. Puha (Oper. Res. Lett., 2022)

Combining Machine Learning and Queueing Theory for Data-Driven Incarceration-Diversion Program Management. - Bingxuan Li; Antonio Castellanos; Pengyi Shi; Amy R. Ward (AAAI, 2024)

Closing the Service: Contrasting Activity-Based and Time-Based Systematic Closure Policies. - Antonio Castellanos; Andrew Daw; Amy R. Ward; Galit B. Yom-Tov (WSC, 2024)

Latent Feature Mining for Predictive Model Enhancement with Large Language Models. - Bingxuan Li; Pengyi Shi; Amy R. Ward (CoRR, 2024)

To Interfere or Not To Interfere: Information Revelation and Price-Setting Incentives in a Multiagent Learning Environment. - John R. Birge; Hongfan (Kevin) Chen; N. Bora Keskin; Amy R. Ward (Oper. Res., 2024)

A fluid approximation for a matching model with general reneging distributions. - Angelos Aveklouris; Amber L. Puha; Amy R. Ward (Queueing Syst. Theory Appl., 2024)

Matching Impatient and Heterogeneous Demand and Supply. - Angelos Aveklouris; Levi DeValve; Maximiliano Stock; Amy R. Ward (Oper. Res., 2025)

Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers. - Yueyang Zhong; Ragavendran Gopalakrishnan; Amy R. Ward (Oper. Res., 2025)