How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation. - Hannelore Crijns; Veroline Cauberghe; Liselot Hudders; An-Sofie Claeys (Comput. Hum. Behav., 2017)

The Organizational Voice: The Importance of Voice Pitch and Speech Rate in Organizational Crisis Communication. - Aurélie De Waele; An-Sofie Claeys; Veroline Cauberghe (Commun. Res., 2019)