Automatic Identification of Economic Activities in Complaints. - Luís Barbosa; João Filgueiras; Gil Rocha; Henrique Lopes Cardoso; Luís Paulo Reis; João Pedro Machado; Ana Cristina Caldeira; Ana Maria Oliveira (SLSP, 2019)

Automating Complaints Processing in the Food and Economic Sector: A Classification Approach. - Gustavo Magalhães; Brígida Mónica Faria; Luís Paulo Reis; Henrique Lopes Cardoso; Ana Cristina Caldeira; Ana Maria Oliveira (WorldCIST (2), 2020)

Robust Complaint Processing in Portuguese. - Henrique Lopes Cardoso; Tomás Freitas Osório; Luís Vilar Barbosa; Gil Rocha; Luís Paulo Reis; João Pedro Machado; Ana Maria Oliveira (Inf., 2021)