Emotion as a Connection of Physical Artifacts and Organizations. - Anat Rafaeli; Iris Vilnai-Yavetz (Organ. Sci., 2004)

Logos and Initial Compliance: A Strong Case of Mindless Trust. - Anat Rafaeli; Yael Sagy; Rellie Derfler-Rozin (Organ. Sci., 2008)

Governance Mechanisms in Global Development Environments. - Yael Dubinsky; Shy Ravid; Anat Rafaeli; Ronen Bar-Nahor (ICGSE, 2011)

From Project Management to Team Integration: Key Issues in the Management of the Human Resource in Projects. - Shy Ravid; Avraham Shtub; Anat Rafaeli; Ella Glikson (Found. Trends Technol. Inf. Oper. Manag., 2013)

Classifying Emotions in Customer Support Dialogues in Social Media. - Jonathan Herzig; Guy Feigenblat; Michal Shmueli-Scheuer; David Konopnicki; Anat Rafaeli; Daniel Altman; David Spivak (SIGDIAL Conference, 2016)

Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features. - Jonathan Herzig; Guy Feigenblat; Michal Shmueli-Scheuer; David Konopnicki; Anat Rafaeli (UMAP, 2016)

Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. - Galit B. Yom-Tov; Shelly Ashtar; Daniel Altman; Michael Natapov; Neta Barkay; Monika Westphal; Anat Rafaeli (WWW (Companion Volume), 2018)

Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations. - Anat Rafaeli; Daniel Altman; Galit B. Yom-Tov (HICSS, 2019)

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. - Daniel Altman; Galit B. Yom-Tov; Marcelo Olivares; Shelly Ashtar; Anat Rafaeli (Manuf. Serv. Oper. Manag., 2021)

Integrating emotional load into service operations. - Galit B. Yom-Tov; Anat Rafaeli (Queueing Syst. Theory Appl., 2022)

Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. - Monika Westphal; Michael Vössing; Gerhard Satzger; Galit B. Yom-Tov; Anat Rafaeli (Comput. Hum. Behav., 2023)