Problem Determination Using Dependency Graphs and Run-Time Behavior Models. - Manoj K. Agarwal; Karen Appleby; Manish Gupta 007; Gautam Kar; Anindya Neogi; Anca Sailer (DSOM, 2004)

Mining activity data for dynamic dependency discovery in e-business systems. - Manoj K. Agarwal; Manish Gupta 007; Gautam Kar; Anindya Neogi; Anca Sailer (IEEE Trans. Netw. Serv. Manag., 2004)

Threshold management for problem determination in transaction based e-commerce systems. - Karen Appleby; J. Faik; Gautam Kar; Anca Sailer; Manoj K. Agarwal; Anindya Neogi (Integrated Network Management, 2005)

Automatic Structuring of IT Problem Ticket Data for Enhanced Problem Resolution. - Xing Wei; Anca Sailer; Ruchi Mahindru; Gautam Kar (Integrated Network Management, 2007)

IT Autopilot: A flexible IT service management and delivery platform for small and medium business. - Steve Mastrianni; David F. Bantz; Kirk A. Beaty; Tom Chefalas; Srikant Jalan; Gautam Kar; Andrzej Kochut; Dongjun Lan; Larry O'Connell; Anca Sailer; Gang Wang; Qingbo Wang; et al. (IBM Syst. J., 2007)

A Graphical Approach to Providing Infrastructure Recommendations for IT. - Ashwin Lall; Anca Sailer; Mark Brodie (IEEE SCC (2), 2008)

Enhanced Maintenance Services with Automatic Structuring of IT Problem Ticket Data. - Anca Sailer; Xing Wei; Ruchi Mahindru (IEEE SCC (2), 2008)

SPIRIT: Service for providing infrastructure recommendations for IT. - Ashwin Lall; Anca Sailer; Mark Brodie (NOMS, 2008)

Performance problem prediction in transaction-based e-business systems. - Manoj K. Agarwal; Gautam Kar; Ruchi Mahindru; Anindya Neogi; Anca Sailer (IEEE Trans. Netw. Serv. Manag., 2008)

Taking IT Management Services to a Cloud. - Michael R. Head; Anca Sailer; Hidayatullah Shaikh; Mahesh Viswanathan 002 (IEEE CLOUD, 2009)

Problem classification method to enhance the ITIL incident and problem. - Yang Song 008; Anca Sailer; Hidayatullah Shaikh (Integrated Network Management, 2009)

ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution. - Mahesh Viswanathan 002; Hidayatullah Shaikh; Anca Sailer; Yang Song 008; Xing Fang; Yu Hui Wu; Zhi Le Zou; Kishore P. Reddy; Abhijit Deshmukh; Manish Gupta 007; Bharat Krishnamurthy; Manish Sethi; et al. (IBM J. Res. Dev., 2009)

Towards Self-Assisted Troubleshooting for the Deployment of Private Clouds. - Michael R. Head; Anca Sailer; Hidayatullah Shaikh; Dennis G. Shea (IEEE CLOUD, 2010)

Graph-Based Cloud Service Placement. - Anca Sailer; Michael R. Head; Andrzej Kochut; Hidayatullah Shaikh (IEEE SCC, 2010)

An Ontology Based Approach for Cloud Services Catalog Management. - Yu Deng 004; Michael R. Head; Andrzej Kochut; Jonathan P. Munson; Anca Sailer; Hidayatullah Shaikh (ICSOC, 2010)

Introducing Semantics to Cloud Services Catalogs. - Yu Deng 004; Michael R. Head; Andrzej Kochut; Jonathan P. Munson; Anca Sailer; Hidayatullah Shaikh (IEEE SCC, 2011)

A multi-attribute service portfolio design problem. - Rico Knapper; Christoph M. Flath; Benjamin Blau; Anca Sailer; Christof Weinhardt (SOCA, 2011)

Efficient Contracting in Cloud Service Markets with Asymmetric Information - A Screening Approach. - Rico Knapper; Benjamin Blau; Tobias Conte; Anca Sailer; Andrzej Kochut; Ajay Mohindra (CEC, 2011)

Evolution of the IBM Cloud: Enabling an enterprise cloud services ecosystem. - Andrzej Kochut; Yu Deng 004; Michael R. Head; Jonathan P. Munson; Anca Sailer; Hidayatullah Shaikh; Chunqiang Tang; Alexander Amies; Murray Beaton; David Geiss; David Herman; Holger Macho; et al. (IBM J. Res. Dev., 2011)

How to Assess and Customize Service Value for IT Cloud Services Clients. - Kathir Ramaswami; Anca Sailer (IEEE SCC, 2012)

Towards cloud services marketplaces. - Rahul P. Akolkar; Tom Chefalas; Jim Laredo; Chang-Shing Perng; Anca Sailer; Frank Schaffa; Ignacio Silva-Lepe; Tao Tao (CNSM, 2012)

The Future of Service Marketplaces in the Cloud. - Rahul P. Akolkar; Tom Chefalas; Jim Laredo; Chang-Shing Perng; Anca Sailer; Frank Schaffa; Ignacio Silva-Lepe; Tao Tao (SERVICES, 2012)

Hierarchical Online Problem Classification for IT Support Services. - Yang Song 008; Anca Sailer; Hidayatullah Shaikh (IEEE Trans. Serv. Comput., 2012)

Ranking Services by Service Network Structure and Service Attributes. - Yang Zhou 001; Ling Liu 001; Chang-Shing Perng; Anca Sailer; Ignacio Silva-Lepe; Zhiyuan Su (ICWS, 2013)

Cost-Aware Cloud Metering with Scalable Service Management Infrastructure. - Ali Anwar 001; Anca Sailer; Andrzej Kochut; Charles O. Schulz; Alla Segal; Ali Raza Butt (CLOUD, 2015)

Anatomy of Cloud Monitoring and Metering: A case study and open problems. - Ali Anwar 001; Anca Sailer; Andrzej Kochut; Ali Raza Butt (APSys, 2015)

Scalable Metering for an Affordable IT Cloud Service Management. - Ali Anwar 001; Anca Sailer; Andrzej Kochut; Charles O. Schulz; Alla Segal; Ali Raza Butt (IC2E, 2015)

Service analytics for IT service management. - Yixin Diao; Ea-Ee Jan; Ying Li; Daniela Rosu 001; Anca Sailer (IBM J. Res. Dev., 2016)

CSM: A Cloud Service Marketplace for Complex Service Acquisition. - Yexi Jiang; Chang-Shing Perng; Anca Sailer; Ignacio Silva-Lepe; Yang Zhou 001; Tao Li 001 (ACM Trans. Intell. Syst. Technol., 2016)

PerfCompass: Online Performance Anomaly Fault Localization and Inference in Infrastructure-as-a-Service Clouds. - Daniel Joseph Dean; Hiep Nguyen; Peipei Wang; Xiaohui Gu; Anca Sailer; Andrzej Kochut (IEEE Trans. Parallel Distributed Syst., 2016)

Engineering Scalable, Secure, Multi-Tenant Cloud for Healthcare Data. - Daniel Joseph Dean; Rohit Ranchal; Yu Gu; Anca Sailer; Shakil Khan; Kirk A. Beaty; Senthil Bakthavachalam; Yichong Yu; Yaoping Ruan; Paul Bastide 001 (SERVICES, 2017)

Service Discovery Based Blue-Green Deployment Technique in Cloud Native Environments. - Bo Yang 013; Anca Sailer; Siddharth Jain; Angel E. Tomala Reyes; Manu Singh; Anirudh Ramnath (SCC, 2018)

Healthcare Application Migration in Compliant Hybrid Clouds. - Anca Sailer; Bo Yang 013; Siddharth Jain; Angel E. Tomala Reyes; Manu Singh; Anirudh Ramnath (ICSOC, 2018)

Survey and Evaluation of Blue-Green Deployment Techniques in Cloud Native Environments. - Bo Yang 013; Anca Sailer; Ajay Mohindra (ICSOC Workshops, 2019)

Compliance-as-Code for Cybersecurity Automation in Hybrid Cloud. - Vikas Agarwal; Chris Butler; Lou Degenaro; Arun Kumar 002; Anca Sailer; Gosia Steinder (CLOUD, 2022)

A Secure Framework for Continuous Compliance across Heterogeneous Policy Validation Points. - Takumi Yanagawa; Vikas Agarwal; Yuji Watanabe; Lou Degenaro; Anca Sailer (CLOUD, 2024)

ITBench: Evaluating AI Agents across Diverse Real-World IT Automation Tasks. - Saurabh Jha; Rohan R. Arora; Yuji Watanabe; Takumi Yanagawa; Yinfang Chen; Jackson Clark; Bhavya; Mudit Verma; Harshit Kumar; Hirokuni Kitahara; Noah Zheutlin; Saki Takano; et al. (CoRR, 2025)

Representing Prompting Patterns with PDL: Compliance Agent Case Study. - Mandana Vaziri; Louis Mandel; Yuji Watanabe; Hirokuni Kitahara; Martin Hirzel; Anca Sailer (CoRR, 2025)