Enhancing Service Processes in a Convenience Store: Modelling and Simulation Approach in a in the Case of a Peruvian Store. - Jeanpierre Vilca-Cancho; Andersson Velásquez-Cuci Ramos; Angie Diez Canseco-Mendoza; Mario Ninaquispe-Soto; Jairo R. Coronado-Hernandez; Yasmina Riega-Virú; Eduardo Quezada-Hidalgo (ANT/EDI40, 2025)