Assessing Knowledge Management Services through Discourse Analysis. - Michele Zappavigna-Lee; Jon D. Patrick; Joseph G. Davis; Andrea Stern (PACIS, 2003)

Extending the Web Services Model to IT Services. - Andrea Stern; Joseph G. Davis (ICWS, 2004)

Under-Representation in SLAs for Global IT-Centric Services. - Andrea Stern; Joseph G. Davis (HICSS, 2010)

An Ethnographic Study of SLA Enactment. - Andrea L. Stern; Joseph G. Davis (ECIS, 2015)