Improving Supply Chain Performance through Business Process Reengineering. - Andréa Wattky Crestan; Gilles Neubert (ICEIMT/DIISM, 2004)

From Order to Delivery: An Integrated Process Approach for Customer Satisfaction. - Gilles Neubert; Andréa Wattky Crestan; Abdelaziz Bouras (APMS, 2006)

Process reengineering in the context of logistics outsourcing. - Andréa Wattky Crestan; Gilles Neubert (Int. J. Inf. Technol. Manag., 2009)