Research Note - How Much Should You Invest in Each Customer Relationship? A Competitive Strategic Approach. - Andrés Musalem; Yogesh V. Joshi (Mark. Sci., 2009)

Structural Estimation of the Effect of Out-of-Stocks. - Andrés Musalem; Marcelo Olivares; Eric T. Bradlow; Christian Terwiesch; Daniel Corsten (Manag. Sci., 2010)

Measuring the Effect of Queues on Customer Purchases. - Yina Lu; Andrés Musalem; Marcelo Olivares; Ariel Schilkrut (Manag. Sci., 2013)

When Consumers Learn, Money Burns: Signaling Quality via Advertising with Observational Learning and Word of Mouth. - Yogesh V. Joshi; Andrés Musalem (Mark. Sci., 2021)

Retail in High Definition: Monitoring Customer Assistance Through Video Analytics. - Andrés Musalem; Marcelo Olivares; Ariel Schilkrut (Manuf. Serv. Oper. Manag., 2021)

Balancing Agent Retention and Waiting Time in Service Platforms. - Andrés Musalem; Marcelo Olivares; Daniel Yung (Oper. Res., 2023)