The Impact of Queue Length Rounding and delayed App Information on Disney World Queues. - Samantha Nirenberg; Andrew Daw; Jamol Pender (WSC, 2018)

Beyond Safety Drivers: Staffing a Teleoperations System for Autonomous Vehicles. - Andrew Daw; Robert C. Hampshire; Jamol Pender (CoRR, 2019)

Analyzing the Spotify Top 200 Through a Point Process Lens. - Michelangelo Harris; Brian Liu; Cean Park; Ravi Ramireddy; Gloria Ren; Max Ren; Shangdi Yu; Andrew Daw; Jamol Pender (CoRR, 2019)

On the distributions of infinite server queues with batch arrivals. - Andrew Daw; Jamol Pender (Queueing Syst. Theory Appl., 2019)

The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes. - Andrew Daw; Antonio Castellanos; Galit B. Yom-Tov; Jamol Pender; Leor Gruendlinger (CoRR, 2020)

Services shaped by history. - Andrew Daw (Queueing Syst. Theory Appl., 2022)

Markov Process Simulations of Service Systems with Concurrent Hawkes Service Interactions. - Andrew Daw; Galit B. Yom-Tov (WSC, 2023)

Closing the Service: Contrasting Activity-Based and Time-Based Systematic Closure Policies. - Antonio Castellanos; Andrew Daw; Amy R. Ward; Galit B. Yom-Tov (WSC, 2024)

Scorigami: Simulating the Distribution and Assessing the Rarity of National Football League Scores. - Liam Moyer; Jameson Railey; Andrew Daw; Samuel C. Gutekunst (WSC, 2024)

Asymmetries of Service: Interdependence and Synchronicity. - Andrew Daw; Galit B. Yom-Tov (CoRR, 2024)

The Hybrid Hospital: Balancing On-Site and Remote Hospitalization. - Noa Zychlinski; Gal Mendelson; Andrew Daw (CoRR, 2024)

Conditional Uniformity and Hawkes Processes. - Andrew Daw (Math. Oper. Res., 2024)

Establishing Convergence of Infinite-Server Queues with Batch Arrivals to Shot-Noise Processes. - Andrew Daw; Brian H. Fralix; Jamol Pender (Oper. Res., 2025)

The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes. - Andrew Daw; Antonio Castellanos; Galit B. Yom-Tov; Jamol Pender; Leor Gruendlinger (Manag. Sci., 2025)