From customer orientation to customer satisfaction: the gap between theory and practice. - Andy C. L. Yeung; T. C. E. Cheng; Ling-Yau Chan (IEEE Trans. Engineering Management, 2004)

Adoption of internet banking: An empirical study in Hong Kong. - T. C. Edwin Cheng; David Y. C. Lam; Andy C. L. Yeung (Decis. Support Syst., 2006)

The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong. - T. C. Edwin Cheng; L. C. F. Lai; Andy C. L. Yeung (Int. J. E Bus. Res., 2008)

Behind the Iron Cage: An Institutional Perspective on ISO 9000 Adoption and CEO Compensation. - Andy C. L. Yeung; Chris K. Y. Lo; T. C. E. Cheng (Organ. Sci., 2011)

Market competitiveness and quality performance in high-contact service industries. - Rachel W. Y. Yee; Andy C. L. Yeung; T. C. Edwin Cheng; Peter K. C. Lee (Ind. Manag. Data Syst., 2013)

Environmental Incidents and the Market Value of Firms: An Empirical Investigation in the Chinese Context. - Chris K. Y. Lo; Christopher S. Tang; Yi Zhou 006; Andy C. L. Yeung; Di Fan (Manuf. Serv. Oper. Manag., 2018)

Should firms invest in social commerce? An integrative perspective. - Hugo K. S. Lam; Andy C. L. Yeung; Chris K. Y. Lo; T. C. E. Cheng (Inf. Manag., 2019)

Business intelligence systems and operational capability: an empirical analysis of high-tech sectors. - L. M. Daphne Yiu; Andy C. L. Yeung; Abe P. L. Jong (Ind. Manag. Data Syst., 2020)

The impact of business intelligence systems on profitability and risks of firms. - L. M. Daphne Yiu; Andy C. L. Yeung; T. C. Edwin Cheng (Int. J. Prod. Res., 2021)

High-contact services of the transient and high-uncertainty type: managing customer experience. - Rachel W. Y. Yee; Thomas Y. Choi; Andy C. L. Yeung; T. C. E. Cheng (Ind. Manag. Data Syst., 2022)

Protagonists in digital transformation: The impact of chief digital officers on firms' financial performance. - Yongjun Wei; Minghao Zhu; Hugo K. S. Lam; Feng Liu 066; Andy C. L. Yeung; T. C. E. Cheng; Honggeng Zhou (J. Ind. Inf. Integr., 2024)

An Empirical Study on Digitalization's Impact on Operational Efficiency and the Moderating Role of Multiple Uncertainties. - Linlin Liu; Peter K. C. Lee; Andy C. L. Yeung; T. C. E. Cheng; Tienan Wang (IEEE Trans. Engineering Management, 2024)

Self-reliance or dependence? patterns of information technology use on innovation performance. - Miao Hu; Kedi Wang; Shenyang Jiang; Baofeng Huo; Andy C. L. Yeung (Int. J. Prod. Res., 2025)

Return to the United States: Impact of Reshoring Announcements and Reshoring Risks on Market Valuation. - Miyuki P. S. Cheng; Christopher S. Tang; Chris K. Y. Lo; Andy C. L. Yeung; Hugo K. S. Lam (Manag. Sci., 2025)