Business process re-engineering to total quality management: An examination of the issues. - Javier González-Benito; Angel R. Martinez-Lorente; Barrie G. Dale (Bus. Process. Manag. J., 1999)

Effect of IT and Quality Management on Performance. - Cristóbal Sánchez-Rodríguez; Angel R. Martinez-Lorente (Ind. Manag. Data Syst., 2011)

The EFQM Excellence Model as Enabler of E-Procurement Adoption and the Effect on Performance. - Cristóbal Sánchez-Rodríguez; Angel R. Martinez-Lorente; David Hemsworth (ECIS, 2012)