The Role of Speed on Customer Satisfaction and Switching Intention: A Study of the UK Mobile Telecom Market. - Bidit Lal Dey; Wafi Al-Karaghouli; Stanimir Minov; Mujahid Mohiuddin Babu; Angela Ayios; Syed Sardar Mahammad; Ben Binsardi (Inf. Syst. Manag., 2020)