One proven methodology for designing robust online help systems. - Angela Patrick; Andy McGurgan (SIGDOC, 1993)

Responding to Negative Electronic Word of Mouth to Improve Purchase Intention. - Robert A. Zinko; Angela Patrick; Christopher P. Furner; Shalanda Gaines; Mi Dya Kim; Matthew Negri; Elsy Orellana; Shelby Torres; Carmen Villarreal (J. Theor. Appl. Electron. Commer. Res., 2021)