Efficient Customer Service Combining Human Operators and Virtual Agents. - Yaniv Oshrat; Yonatan Aumann; Tal Hollander; Oleg Maksimov; Anita Ostroumov; Natali Shechtman; Sarit Kraus (CoRR, 2022)

Customer Service Combining Human Operators and Virtual Agents: A Call for Multidisciplinary AI Research. - Sarit Kraus; Yaniv Oshrat; Yonatan Aumann; Tal Hollander; Oleg Maksimov; Anita Ostroumov; Natali Shechtman (AAAI, 2023)