It Ain't What You Charge, It's The Way That You Do It: A User Perspective of Network QoS and Pricing. - Anna Bouch; Martina Angela Sasse (Integrated Network Management, 1999)

Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service. - Anna Bouch; Allan Kuchinsky; Nina T. Bhatti (CHI, 2000)

Integrating user-perceived quality into Web server design. - Nina T. Bhatti; Anna Bouch; Allan Kuchinsky (Comput. Networks, 2000)

When worlds collide: Molecular biology as interdisciplinary collaboration. - Vicki L. O'Day; Annette Adler; Allan Kuchinsky; Anna Bouch (ECSCW, 2001)

Designing QoS and Charging Mechanisms: He who pays the service shapes the design. - Anna Bouch; Martina Angela Sasse (GI Jahrestagung (1), 2001)

Why Value Is Everything: A User-Centered Approach to Internet Quality of Service and Pricing. - Anna Bouch; Martina Angela Sasse (IWQoS, 2001)